Frequently Asked Questions.
How do I make a purchase online?
While shopping online can feel a bit unsettling. Here are some helpful step by step processes
you can follow when you shop BNM Loungewear online!
1. Add item(s) to your cart
2. Click the CHECKOUT button in the top right corner of the page
3. Fill in your 'customer information' providing a valid email address & shipping address
4. If you have a Discount Code or Voucher, you may insert the code in the 'Discount' box &
5. Click 'Continue To Shipping Method'
6. Review the shipping information
7. Click 'Continue To Payment Method'
8. Select either Credit Card or Bank Deposit payment method
9. Select 'Same As Shipping Address' if your Billing and Shipping info are the same. Or select
'Use Different Billing Address' if the addresses differ.
10. Click 'Complete Order'
Credit Card (this will take you to our payment gateway)
You will be taken to a new window, where our payment processing service will take over. Please
note that this is a secure payment facility.
Choose 'Credit/cheque Card' and 'Instant EFT'.
You will be required to fill in your card info, & also provide an OTP (one time pin) before your
payment is processed.
Instant EFT Choose your bank from the options, & proceed to your internet banking profile.
Bank Deposit Your order is confirmed, & the banking details for you to make a Bank Deposit or
EFT will be displayed on this page. **When doing the EFT/Bank Deposit, please use your Order
Number & Surname as a reference
**Please note: All bank deposits & EFT will require proof of payment, which can be emailed
**Once proof of payment is received, order will be processed. If proof of payment is not received
within 72 hours of your order being placed, the order will be cancelled. Unfortunately we cannot
hold items indefinitely, as other customers are unable to purchase these items.
How do I redeem a Discount Code or Voucher?
If you have a Discount Code or Voucher, please insert the code on the page where you insert
your customer information in the checkout process
Is it safe to use my credit card on BNM Loungewear?
It is absolutely safe to shop online with BNM Loungewear. We use the industry-trusted, South
African payment processing gateways. None of your credit-card details will be revealed.
The payments gateway is secure & approved by all major banks in South Africa. We are binded by the DPA (Data
Have you received my order?
Once your order has been confirmed you will receive an email notifying you that we have
received your order and ready for shipping.
What size should I purchase?
At BNM Loungewear we have our standard size for your perusal below:
Please feel free to email Support@bnmloungewear.com or check out the Size Guide if you are
unsure so that we may guide you.
I need to change my size. How do I return the wrong size garment?
Click here for more on our Returns Policy.
Can I cancel my order after it has been paid?
Once an order has been paid for it is immediately sent to the warehouse where it is packed for
delivery. We there cannot cancel orders that are being processed. If it so happens that the order
has not been processed yet, & we are able to assist; please kindly note that the transaction fee
paid to Payfast will not be refunded. Transaction fee amounts vary depending on transaction
I want to buy an item but it is sold out. Do you restock items?
The item may not be sold out. It may be on hold in an unpaid order for another customer. Should
the customer not pay for it within 72 hours, the order will be cancelled & the stock will become
available again. We suggest you check back in a few days. We typically do not restock items in
terms of manufacturing it again as is.
Can I purchase your item(s) in a different colour than what is shown on your website?
No, unfortunately we do not custom make any items. It is mandatory that items can only be
purchased as is shown on our website.
How long for my order to be processed?
At BNM Loungewear we believe that orders should be processed within 3 working days of
receipt of order. Kindly note we operate 5 days a week during working hours. When ordering for a
special occasion / event please allow ample time for processing & delivery.
Do you ship to PO Boxes?
No we unfortunately don’t ship to PO Boxes.
Can I track my order?
Yes. All local orders can be tracked by clicking the tracking link on your shipment notification
Once your order has been picked up by the courier, you will receive an email notification. Click
"View Your Order" to view the tracking number. When you click the tracking number, it will take
you to the courier website where you will be able to view the status of your shipment.
**Please note, it takes up to 6 hours for the tracking link to become active.
For international shipping queries, please contact us directly via Support@bnmloungewear.com
**In the unlikely event that your parcel is 'lost' or not delivered, BNM Loungewear will not be held
liable should the customer not notify us within 30 days of the order being shipped. No
refund/credit will be issued after this 30 day period.
Can I return an item I purchased on sale?
We do not accept returns / exchanges / refunds on sale items.
My item does not fit, can I exchange it?
Yes you may exchange the item, provided it was not purchased on sale and is not an accessory
Please fill in the form on our Returns page.
I received the wrong item / my item is defective. How do we rectify this?
We do apologise for the inconvenience caused.
Please contact us directly via Support@bnmloungewear.com to resolve the matter.
How long will it take for me to receive my refund?
Once the refund has been processed, it takes 7-10 working days for the money to reflect in your
Do you have a store or showroom I can visit?
BNM Loungewear is only available online at present.